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In this webinar, we will explore the many factors that contribute to how human beings respond to conflict, you will learn tools and techniques to to enhance your ability to stimulate functional conflict and minimize dysfunctional conflict at work.
By the end of this webinar, you will be able to:
- Distinguish between functional and dysfunctional conflict
- Identify real-life examples of both types of conflict at work
- Describe five different approaches to managing conflict
- Assess your personal response to conflict along a spectrum
- Articulate concrete steps you can take to find your way to emotional “neutral” in order to have a productive conversation
Speaker:
Lisa Cox
Trainer, Coach and Consultant for CEG
Lisa Cox, trainer, coach, and consultant with Corporate Education Group (CEG), has over 23 years of experience in the professional development of business associates, managers, directors, and senior-level leadership. She assesses and analyzes organizations and develops, implements, and evaluates customized training programs based on the needs and goals of the organization, delivering training programs both virtually and face-to-face. Lisa’s certifications include: Certified Professional Behavioral Analyst (CPBA), Certified Professional Values Analyst (CPVA), Situational Leadership Facilitator, Diversity Champion and Trainer.
